Why is there no data on my dashboard and my emails aren't sending too?

Answer: The most common cause is that your Amazon Tokens are incorrectly set up. Below are the basic troubleshooting steps to check if you have correctly set it up.

1. Go to My Seller Pal app Amazon MWS Token (US) page.

2. Then go to Amazon Marketplace Web Service (MWS) page.

Click here for North America.

Click here for EU.

3. Verify that you have the correct data on My Seller Pal. Amazon Seller ID and Amazon Token MWS should look like the one below.

For complete steps on how to set up your Amazon MWS Tokens on My Seller Pal, click here.

Another issue might be because My Seller Pal doesn't have access with your PPC data yet or you haven't linked your Amazon Sponsored Products account.

1. Go to My Seller Pal's Amazon Sponsored Products Integration page. 

2. If it's already linked, remove and then re-add.

That should fix the issue and data should be loaded within 2 hours.