Incorrect data or dashboard not updating – My Seller Pal

In cases where you noticed that your My Seller Pal dashboard is not showing the correct or updated data, please follow the steps below:

1. Go to Amazon Settings and choose the applicable MWS Settings - North America or EU.

2. Click on "Remove Token".

3. Once you are able to successfully remove your MWS token, click on "Connect Amazon MWS" - North America or EU.

4. Click on the radio button then click "Next".

5. Click "Continue".

6. Next page should show as per below:

6. After successfully re-connecting your MWS credentials, wait for 1-2 hours for the app to fully update your data.

If after completing the steps above, you are still experiencing the same issue please reach out to our support team by sending an email to support@mysellerpal.com or initiating a live chat by clicking the "Help" button.